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My wallet was lost

Using a self-custodial wallet means that you and you alone are responsible for the security and safety of your wallet. However we do understand that from time to time things happen and you can accidentally lose access to your wallet or your device. If that happens, here a some steps you can take to potentially recover your wallet.

warning

Your wallet is only recoverable if:

  • MPC Wallet: you created a backup in app via email or social login.

  • Seed Phrase Wallet: you have access to your Seed Phrase.

Depending on how you lost access, please follow the below steps to attempt recovery.

I personally wiped my phone, deleted the app, or otherwise removed the wallet app myself.​

  • Download a new copy of the Wonder Wallet app on a secure device.

  • Follow the steps to Import an existing wallet.

  • For extra security, create a new wallet and move all your funds from the old wallet and addresses.

I lost my device, my device has been compromised, or any other instance where you think someone may have access to your account.​

  • Download a new copy of the Wonder Wallet app on a secure device.

  • Follow the steps to Import an existing wallet.

  • Create a new wallet and move all your funds from the old wallet addresses.

  • Stop using all of the old wallet addresses for any activity.

danger

Wonder Wallet is a self-custodial wallet. This means that transactions cannot be reversed, nor missing funds restored. We do not control access to user accounts, and we cannot intervene and rescue your account or funds for you.

If you believe you’ve been scammed – please report it to the relevant authorities in your area.